Shipping Policy
Shipping Policy
Thank you for shopping with Hausgem. Here's everything you need to know about how we ship your order.
Shipping Timeline
Our standard shipping timeline is 3–5 weeks from the date of order. This includes order processing, quality inspection, and delivery. Because Hausgem sources from artisan partners and in-house production, timelines may differ from mass-produced retailers.
Free Shipping
We offer free shipping on all orders over $300.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking details. You can use this to monitor your shipment in real time.
Our Shipping Process
- Order confirmation — We coordinate with our artisan partners or prepare your item in-house
- Quality check — Every item is inspected to meet Hausgem's standards before shipping
- Secure packaging — Items are carefully packaged to ensure safe transit
- Dispatch — Your order ships with full tracking provided
Important Notes
- Shipping timelines may vary by location and are subject to customs clearance
- Hausgem is not responsible for delays caused by carriers or customs
- 24/7 customer support is available if you have questions about your shipment
Contact
For shipping questions, email us at [email protected] or reach us via live chat.
