Return & Exchange Policy

We want you to love your Hausgem purchase. If something isn't right, we're here to help.

Return Window

You have 30 days from the date of delivery to request a return or exchange.

Conditions

• Items must be unused and in their original packaging
• Proof of purchase is required
• Items that have been used, damaged, or altered are not eligible for return

How to Start a Return

1. Submit your return request through our return portal, by emailing [email protected], or via our contact form or live chat
2. Wait for approval and shipping instructions from our team
3. Ship the item using a trackable and insured carrier — we do not provide prepaid return labels

Important Notes

• Hausgem is not responsible for carrier delays, lost shipments, or damage during return transit
• Refunds are processed once the returned item is received and inspected
• Free shipping applies to orders over $300

Contact

For return or exchange questions, contact us at [email protected] or through our 24/7 live chat.