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You can choose between a refund in store credit or a refund to your original payment method.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at here.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We apologize for your less than perfect experience.
If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! Return timeframes depend on how soon you are able to ship the products and when we receive them.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please Note: We are unable to accept returns currently for OPENED hausgem packages due to health and safety regulations to protect our workers.
Unfortunately, we cannot accept returns on sale items or gift cards.