Shipping Policy

Our shipping policy is designed to provide a smooth and reliable delivery experience. All orders are carefully prepared and shipped with trusted carriers.

 

Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow its journey.

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Last updated: 2025

At Hausgem, every order is handled with care. Because many of our pieces are curated from select artisans and studios around the world — and a portion are crafted in-house by our own team — shipping times may differ from mass-produced products.

 

Below is an overview of how our shipping process works, followed by answers to common questions.

Processing Times

  • Standard orders are typically processed within 3–5 business days.
  • Custom or made-to-order pieces may require additional time; estimated ship dates will be provided on the product page.
  • Orders are not processed on weekends or holidays.

Shipping Methods & Delivery Estimates

  • Standard shipping typically takes 7–14 business days once your order leaves our facility.
  • Expedited shipping may be available at checkout for select items.
  • International delivery timelines vary by destination and customs clearance, generally ranging from 10–30 business days.

Tracking Your Order

  • Once your order ships, you’ll receive a tracking number via email.
  • You can also check the status anytime through our Track My Order page or your customer account.

How Much Does Shipping Cost?

We keep shipping simple and transparent.

  • Domestic orders (within the U.S.): Flat rate of $15
  • International orders: Flat rate of $35
  • Free shipping on all orders over $300

Our flat rates are designed to cover careful packaging, secure handling, and reliable delivery. The free shipping threshold is our way of saying thank you for investing in pieces that make your home truly special.

Delivery Issues & Delays

  • Delivery timelines are estimates and may be affected by factors beyond our control (weather, customs clearance, carrier delays).
  • If a parcel is unclaimed, refused, or returned due to an incorrect address, the customer is responsible for all related costs.
  • Once marked “delivered” by the carrier, Hausgem is not responsible for lost or stolen packages. We recommend selecting shipping protection at checkout for added peace of mind.

Order Changes & Cancellations

  • If you need to change or cancel your order, please contact us within 2 hours of placing it.
  • After this window, we cannot guarantee changes or cancellations as processing may have already begun.

Pre-Orders & Backorders

Items on pre-order or backorder will ship as soon as they become available. Estimated dates will be provided, but are subject to change.

NOTE: We are not responsible for shipping carrier delays.

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Our Shipping Process

1.

Order Placed
Once your order is confirmed, we begin coordinating with our artisan partners or preparing in-house items for careful inspection and packaging. This process ensures that every piece you receive reflects the quality, artistry, and attention to detail that define Hausgem.

2.

Curation & Quality Check
Each piece is carefully reviewed to meet our quality standards before leaving the studio.

3.

Packaging
Items are packed securely to ensure safe transit.

4.

Shipping & Delivery
Standard shipping generally takes 3–5 weeks (including processing, curation, and delivery). Timelines may vary by location and customs clearance.

How long does shipping usually take?

Our standard delivery window is 3–5 weeks from the date of purchase. This includes order processing, curation, and delivery. While many orders arrive sooner, we recommend allowing the full timeframe.

Do you offer expedited shipping?

At this time, we do not offer expedited shipping. Each order goes through a careful process of sourcing, quality inspection, and secure packaging before it is shipped to you. We’re working to introduce expedited options in the near future so you can enjoy faster delivery while still receiving the same level of care and attention to detail that defines Hausgem.

Who pays for taxes and duties?

All import duties, customs fees, and local taxes are the customer’s responsibility. 

 

Domestic Orders (within the U.S.): Sales tax will be applied at checkout where required by law. These funds are collected by Hausgem and remitted to your state or local tax authority.

 

International Orders: Import duties, customs fees, and local taxes are not included in your order total. These charges are determined by your local authorities and must be paid directly to the carrier or customs office upon delivery.

What if my package is lost, delayed, or stolen?

Once an order is marked “delivered” by the carrier, Hausgem is not responsible for lost or stolen packages. We recommend adding shipping protection at checkout for peace of mind. Carrier delays (such as customs or weather) are also beyond our control.

Do you ship internationally?

Yes, we ship to most international destinations. Delivery timelines are typically 4–6 weeks depending on your country and customs clearance. Customers are responsible for any duties, taxes, or import fees.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.

Contact Us

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